Frequently Asked Questions
Everything you need to know about Nature Spell products, shipping, and more.
Are Nature Spell products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Nature Spell products are 100% cruelty-free, and the majority of our range is vegan-friendly. Please check the individual product descriptions for specific ingredient details.
How long does shipping take?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used.
Can I use your hair oils on all hair types?
Absolutely. Our signature hair oils and treatments are formulated to be lightweight yet nourishing, making them suitable for all hair textures, including fine, curly, and chemically treated hair.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.